Privacy Policy

This policy explains how Rapid Automatic Access handles personal information collected through our website, communications and services.

Last updated:

Rapid Automatic Access Pty Ltd (ABN 24 168 092 779), referred to as “Rapid”, “we”, “us” or “our”, handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

Information we collect

Depending on how you deal with us, we may collect:

  • your name, email address, telephone number and address;
  • property, site, access, equipment, project and service information;
  • quotation selections, warranty details, purchase orders, photographs and documents you choose to provide;
  • reviews, feedback and other correspondence;
  • call recordings where a call is recorded and information discussed during the call;
  • IP address, device and browser information, referring pages, pages visited and interaction data; and
  • advertising and attribution identifiers, such as Google or LinkedIn click identifiers, where available.

How we collect information

We collect information directly from you when you call, email, request a quote, book a service, submit a review, upload a file or otherwise deal with us. We may also collect information from cookies and similar technologies, service providers, referral partners and publicly available sources where lawful.

Why we use information

We may use personal information to:

  • respond to enquiries and prepare quotations or recommendations;
  • schedule, supply, support and administer products and services;
  • verify and respond to reviews or feedback;
  • maintain customer, project, warranty and business records;
  • improve our website, services, content and customer experience;
  • measure advertising and understand enquiry sources;
  • protect our systems, staff, customers and legal rights; and
  • meet legal, regulatory, insurance and accounting obligations.

We do not treat an enquiry or quote request as consent to receive unrelated electronic marketing. Where marketing consent is required, we will seek it separately and provide a way to opt out.

Forms and uploaded material

If required information is not provided, we may be unable to respond, prepare an estimate or provide the requested service. Only provide information and files that are relevant to the request. Avoid including sensitive information or another person’s personal information unless it is necessary and you are authorised to share it.

Cookies and online measurement

Our website uses cookies, pixels, local or session storage and similar technologies for essential functionality, analytics, performance, advertising measurement and enquiry attribution. Providers used on the website may include Google, Vercel and LinkedIn.

These technologies may collect device information, IP address, pages visited, interactions and advertising identifiers. You can manage cookies through your browser and advertising preferences through the relevant provider. Blocking some technologies may affect website functionality or the accuracy of measurement.

Who we disclose information to

We may disclose relevant information to:

  • employees, contractors and service technicians who need it;
  • website hosting, email, CRM, communications, analytics and advertising service providers, including Vercel, Google, Pipedrive and LinkedIn;
  • manufacturers, suppliers or project partners where needed to answer a request or deliver a service;
  • professional advisers, insurers and auditors; and
  • regulators, courts, law enforcement or other parties where required or authorised by law.

We do not sell or rent personal information. We do not publish the email address supplied with a review.

Overseas processing

Some technology providers operate globally and may process information outside Australia, including in the United States and other countries in which they or their subcontractors operate. We take reasonable steps required by applicable law when using overseas service providers.

Storage, security and retention

We take reasonable technical and organisational steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No internet or storage system is completely secure.

We retain information for as long as reasonably needed for the purpose for which it was collected, ongoing customer or warranty support, and legal, insurance, accounting and record-keeping requirements. When it is no longer required, we take reasonable steps to destroy or de-identify it.

Call recordings

Calls may be recorded for training, quality assurance, record-keeping and dispute resolution. Where required, callers will be notified that a call is being recorded.

Access and correction

You can ask to access personal information we hold about you or request a correction. We may need to verify your identity. In limited cases the law permits us to refuse access, in which case we will explain the reason where required.

Privacy questions and complaints

To request access or correction, or make a privacy complaint, use our contact page, call 1300 172 743, or write to Rapid Automatic Access Pty Ltd, 39/6 Abbott Road, Seven Hills NSW 2147. Please include enough detail for us to investigate. We will acknowledge and respond within a reasonable period.

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy when our information-handling practices or applicable requirements change. The current version and update date will remain available on this page.

39/6 Abbott Rd, Seven Hills, NSW+(02) 9435 3858